FAQs

Where are you Located?
For your convenience, the Whistler Physiotherapy Group has three locations in Whistler and one in the Garibaldi Highlands area of Squamish.

Whistler Physiotherapy Marketplace
339 – 4370 Lorimer Road for each clinic
(3rd Floor, above McDonalds)
Whistler, BC V0N 1B4
604.932.4001 phone
604.938.4614 fax
> click here for map
Whistler Physiotherapy II - Creekside
202 – 2011 Innsbruck Drive
(Next to Boston Pizza)
Whistler BC V0N 1B2
604.938.9001 phone
604.938.1513 fax
> click here for map
Advanced Sport Physiotherapy
205 – 4433 Sundial Place
(Overlooking Starbucks and Earls, Whistler Village)
Whistler BC V0N 1B4
604.932.4203 phone
604.932.4207 fax
> click here for map
Highland Sport & Spine Physiotherapy
40381 Tantalus Way
(Behind Extra Foods, across from Petro Canada)
Garibaldi Highlands (Squamish)
604.898.1009 phone
604.898.1041 fax
> click here for map
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Do I need an appointment?
It is recommended that you make an appointment for Physiotherapy, Massage Therapy, Acupuncture, and IMS. Although we do accept walk-ins, it is not always possible that you will be seen immediately. Our goal is to accommodate people within the same day.
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How do I book an appointment?
Please call one of our 4 locations based on the location that is most convenient for you.
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What are your hours?

Whistler Clinics: (Whistler Physiotherapy Marketplace and Creekside, Advanced Sport Physiotherapy)
Winter season (end of November until the end of April):
Monday to Saturday, 8:00 am to 8:00 pm
Sunday 9:00am to 7:00pm
Summer season (May until November):
Monday to Saturday, 8:00am to 7:00pm
Whistler Physiotherapy Marketplace remains open 7 days a week during the summer.

Squamish (Highland Sport & Spine):
Year round hours:
Monday to Saturday, 8:00am to 7:00pm
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Do I need a doctor’s referral (prescription)?
Whistler Physiotherapy Group does not require a doctor’s referral for treatment. Physiotherapist in British Columbia are direct access practioners. We work closely with the medical doctors to provide quality services. Some extended medical insurances require a referral in order for a patient to claim their Physiotherapy or Massage Therapy expenses. Usually a Doctor’s referral is also required for custom-made orthotics, splints, and braces in order to receive insurance reimbursement. Please contact your human resource personnel to find out what your policy covers and requires.
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What third party groups are you able to bill directly?
All Whistler Physiotherapy clinics are able to direct bill the following insurers for pre-approved calims:
• Worker’s Compensation Board (WCB)
• Insurance Corporation of British Columbia (ICBC)
• Most International Travel Insurance Companies
• Department of Veteran Affairs
• RCMP
• Westin Employee Benefit Program
Please contact each clinic directly for the specific requirements of each group.
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Are you able to bill directly to my extended medical plan?
Whistler Physiotherapy Group is not able to bill directly to extended medical plans with the exception of some pre-approved international travel insurance companies. All services provided must be paid for at the time of treatment. You may then submit to your extended medical company for reimbursement. Our reception staff would be pleased to provide you with the necessary documentation.
Does BC Medical Services Plan (MSP) cover my Physiotherapy and Massage Therapy treatments?
MSP does not cover any Physiotherapy or Massage Therapy treatments unless you qualify for Premium Assistance.
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What is BC Medical Services Plan (MSP) Premium Assistance?
Premium Assistance is offered to holders of BC Medical Service Plan. To obtain partial coverage for your Physiotherapy and Massage Therapy treatments, you are required to have 100% Premium Assistance. 100% Premium Assistance states that your adjusted net yearly income is between $0 and $16,000. Eligibility for premium assistance is based upon your tax return.

If you have 100% Premium Assistance, you are covered for partial assistance with Physiotherapy and Massage Therapy treatments. A combination of 10 treatments, both Physiotherapy and Massage Therapy, are covered each year, beginning January 1st.

If you would like to know if you have 100% Premium Assistance coverage, please phone one of our clinics and the reception staff will be happy to assist you.

If you require further information or would like an application to apply for Premium Assistance, please visit the Ministry of Health Services website at www.healthservices.gov.bc.ca.msp.